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Account Help


Having troubles with your account?

For help with Payment Wall payment issues please go to Purchase Gems and click the
HELP
button to see your transactions and contact Payment Wall for assistance.
For issues with Stripe payments please submit a ticket under "Payment Issues (Stripe).

If you need help recovering an account that is banned or was hacked you may use our help desk. This process may take 3-15 days.
If your account was hacked and/or your items were stolen you must contact an administrator immediately to get it locked (discord). If you disregard to do this you might not be able to recover your account and/or its contents.
We do not provide repeated support for hacked accounts. Your account's safety is your responsibility.

For forgotten password or username use this form. We do not provide support for forgotten/inactive/lost e-mails.

We do not guarantee recovery of items in the following instances: items traded willingly between players, items taken by one of the parties that has access to the account provided by the owner (shared account).

Send Ticket

Technical Help


Having troubles with your game or patcher?

  1. My installation is giving me an error:

Your game download was most likely corrupted. We suggest using a download manager to help in these situations such as Free Download Manager.


  1. My patcher is giving me a .NET Framework or similar error:

You are missing .NET Framework 4.0, which doesn't come with old operating systems such as XP. We strongly advice to upgrade your machine's operating system if you are still using Windows XP as it is no longer supported by Microsoft and is the most vulnerable operating system.

An installer of .NET Framework 4.0 is provided within your game folder located in "C:/Users/Your User/AppData/Local/Celestia Luna Online/" by default.

If you are encountering that you already have that version of .NET Framework installed that means your .NET Framework has been corrupted.
A great amount of games require different versions of .NET Framework to work.

To try and fix this problem you may download a repair tool by Microsoft:
Microsoft .NET Framework Repair Tool | Microsoft .NET Framework Repair Tool Guide


  1. My patcher is giving me a "Unable to find client executable" error:
  2. My patcher is giving me a "Failed to verify patch version (verify error)" error:

Your antivirus blocked the client or patcher, you can add an exception to your game folder. Some antivirus programs flag our game client as a false positive because of our anti-cheat and block or quarantine it.
Follow our guide on how to add exceptions: Unable to find client executable solution guide.


  1. My game crashes or nothing happens when I select server:

Some antivirus programs flag our game client as a false positive because of our anti-cheat and block or quarantine it.
You can play with your antivirus disabled or allow the game client to its exceptions list, which is a safer option.
If you don't see "LUNAClient.exe" in your game folder that means your antivirus quarantined it and you must restore it before adding it to exceptions.

If this is still happening after adding the game to your antivirus' exceptions you are missing a VC Redist installation. Download and install it directly from Microsoft:
VC Redist x86 2015 & VC Redist x86 2015-2022 | VC Redist x64 2015 & VC Redist x64 2015-2022

Technical Help Forum